- Shipping & Returns
Shipping & Returns
PLEASE NOTE DUE TO COVID-19 SHIPPING TIMES MAY BE DELAYED. PLEASE KEEP THIS IN MIND BEFORE PLACING AN ORDER.
Terms & Conditions
Please read our Terms & Conditions carefully before making any purchase. Any product sale with Galaxy Lighting & Fans, whether it be in store or online is governed by our Terms & Conditions. Your agreement to purchase with Galaxy Lighting & Fans is your automatic acceptance of these Terms & Conditions.
Availability & Dispatch
Under normal circumstances, orders are processed and dispatched within 1 - 3 business days. Whilst all care is taken to ensure stock levels are correct on the website at the time of purchase, occasionally we may run out of an item before the website is updated. If this is the case we will notify you ASAP and provide options (wait for more stock, swap for another model, cancel order etc).
We offer shipping to most locations around Australia. Certain regional locations are not available. Freight is calculated at checkout based on your order dimensions. Once your order has been placed and assessed by our staff, we will notify you if there is an issue with sending your order. If for any reason we cannot deliver your order to the supplied address, we will notify you straight away and provide options such as delivery to an alternate address or Parcel Connect agent or a full refund.
Please ensure a physical address, phone number and name of recipient is clearly stated. If you are not available to receive delivery of parcels, Fastway will leave a calling card with instructions. For security reasons, Galaxy Lighting & Fans requires the receiver to sign for all goods, however if you wish to have the courier leave items at the site without a signature, an authority to leave form must be filled out. Please see the following link for more information https://help.fastway.com.au/hc/en-us/articles/115002306933-What-if-I-m-unable-to-sign-for-the-delivery- Galaxy Lighting & Fans will not pay for any further delivery charges and accepts no responsibility for items left unattended at the customer's request.
Whilst all care is taken regarding packaging, all breakages during transit are covered by the terms and conditions of the courier. Any missing or lost parcels are also the responsibility of the courier. Lost or damaged goods do not constitute a refund from Galaxy Lighting & Fans, nor will we accept a return of same. All goods are inspected for damage or breakages prior to dispatch. Please inspect goods before accepting delivery and signing. Galaxy Lighting & Fans accepts no liability for goods in transit once goods are accepted and signed for.
Please note we cannot send orders to PO boxes or parcel lockers. We require a full physical address at checkout.
Transit times vary across the country but here’s a rough guide to help:
Mackay & Townsville – 1 Business Day*
Brisbane, Gold Coast, Rockhampton, Sunshine Coast &Toowoomba – 2 Business Days*
Bundaberg, Central Coast, Coffs Harbour, Gladstone, Maryborough, Newcastle, Northern Rivers, Port Macquarie, Sydney, Tamworth, Wide Bay & Wollongong – 3-4 Business Days*
Albury, Canberra & Orange – 4-5 Business Days*
Adelaide, Bendigo, Geelong & Melbourne – 5-6 Business Days*
Hobart & Launceston – 6-7 Business Days*
Perth – 9-12 Business Days*
* Regional areas may be longer, times are from when the item(s) are dispatched and are estimates only. Holiday periods such as Christmas will also affect delivery times. Please allow plenty of time between ordering and installation dates.
Please note we do not ship to Northern Territory
To order online and collect from our store and not pay a delivery fee, simply follow the same steps as if ordering for delivery but select “Pickup In Store”. This service is only available to customers in the Cairns area who are able to drive to our store and collect. We will not ship to any address included with the order if this option is selected. Please allow 1 business day to check the order for availability and to fill the order. When the order is ready for collection, an email will be sent to the address provided. Web pickups located at our retail store at 186 Lyons Street, Cairns.
Please choose carefully as we do not simply refund if you change your mind or make a wrong selection. All online payment service providers, (PayPal, Stripe) charge fees on every transaction being purchased or refunded. Any Fees incurred will be the responsibility of the Online Customer.
A refund or exchange is available if the goods are faulty or significantly different from the description. Faulty products must be returned to Galaxy Lighting & Fans in the original packaging and within 7 days of purchase. Galaxy Lighting & Fans is not responsible for the freight charges incurred from returns. Customers must organise their own shipping to our return address. Once returned, the goods will be inspected and if warranted, a refund, credit or exchange will be processed within 7 – 14 working days. If a refund is agreed upon, PayPal / other payment gateway fees and freight charges will be deducted from the refund total. If an exchange is agreed upon, further shipping charges will apply.
Once installed, warranty on all goods is the responsibility of the supplier/manufacturer.
Free Shipping Promo Returns
Whilst shipping is free with select promotions, the actual shipping cost incurred by Galaxy Lighting & Fans will be deducted from refund totals, in addition to the above payment gateway fees.
Pricing & Availability
All products are subject to availability and price variations. All online orders are subject to confirmation, and should an item be affected by either price or availability, Galaxy Lighting & Fans will notify you immediately. If an order has been accepted and payment has been made, Galaxy Lighting & Fans will contact you and if the new price is unacceptable or the item is no longer available, we will gladly refund any monies paid.
Whilst Galaxy Lighting & Fans is one of the largest stockists on the East Coast, there are times when we simply run out of a product. In this case, we will contact you and offer to place your order on back-order. Galaxy Lighting & Fans reserves the right to accept, refuse or cancel any order.
Pictures are for visual aid only and sometimes the quality of the photograph or the colour rendition on your computer screen may not do justice to the product. If you have concerns regarding colour, application suitability, or just to confirm product specification, please contact us and we will endeavour to answer even the smallest of questions. Whilst every effort is made to accurately describe any particular item, there will be errors either from the Manufacturer or oversight human error. We apologise in this instance.
PayPal checkout allows you to either use your existing PayPal account, sign up for a PayPal account with a credit card/bank account OR use PayPal to process your credit card payment without signing up using their form. If you wish to just use a credit card in PayPal, select “Pay with a credit or debit card” and fill in the form. PayPal will process the payment securely.
Please note that Galaxy Lighting & Fans has no access to your account or credit card details during or after a transaction. Payments are handled exclusively through PayPal or Stripe's secure gateway. Once the payment has been transferred to Galaxy Lighting & Fans, we will begin the order process. An email will be sent to your nominated address confirming payment and order progress.
Except where otherwise provided by the Australian Consumer Law, Galaxy Lighting & Fans shall not be liable for any loss or damage suffered and consumer rights are limited to those set out in these terms and conditions.
Galaxy Lighting & Fans and Customer agree that Galaxy Lighting & Fans will not be liable to the Customer, or to any other person whomsoever, for any incidental, indirect, loss or consequential damages, loss of revenue or profit, or anticipated profit, loss of business, loss of contracts or loss of goodwill, arising directly or indirectly in connection with any product, use or performance of such product that was purchased from Galaxy Lighting & Fans either in store or online.
Warranty is NOT transferable. Please retain your tax invoice as proof of purchase.
It is a Legal requirement that all electrical work be performed by a qualified Licensed Electrician. Failure to do so constitutes a VOID of warranty. You will be required to submit your electricians invoice when making any warranty claim.
All products (for domestic application) are covered by a minimum 12 months Manufacturer's Warranty. All light globes/lamps/light bulbs are consumables and not covered by warranty unless otherwise stated. Manufacturer Warranty will not cover incorrect installation, normal wear and tear, aging or damage through power surges. These guarantees cannot be excluded by Australian Consumer Law.
Ceiling Fan Warranties are covered by the respective supplier. All details of same accompany the product in the box. Please fill in details and keep all relevant purchase and installation invoices. DO NOT return a faulty ceiling fan to the store as all faults must be determined by the Authorised Warranty Electrician. DO NOT un-install a ceiling fan even if it is deemed to be faulty. The Authorised Electrician will test the fan and either replace or repair same without any cost to yourself. However, if the ceiling fan is found to be wrongfully installed, you may be liable for further costs and charges.
Online purchases: Where a lighting product purchased from Galaxy Lighting & Fans is found to be faulty, please contact us immediately and we can discuss the best solution.
1. Customers may return faulty products to the Galaxy Lighting & Fans store within the warranty period for repair, replacement or refund. You will be required to submit proof of purchase and electrical certificate for installation of the product.
2. You are entitled to a replacement or refund for any major failure.
3. We reserve the right to test any returned defective product.
4. You will be required to submit a Warranty Claim Form to the relevant supplier.
5. For web customers, products must be returned to Galaxy Lighting & Fans before any Warranty Claim can be made.
6. Should you choose to return products via shipping (Postage or Freight Company) you will be responsible for the freight costs.
7. Before attempting to return a product, you will require a request for return authorisation from Galaxy Lighting & Fans. Please refer to our web site for contact details.
8. It may take up to 10 business days to process your return once it is received and determined faulty.
9. Where goods are listed as Clearance or end of line, they are covered by a limited warranty.
10. Special Orders:- (ie products that are not normally stocked by Galaxy Lighting & Fans and have been requested by you and specially Ordered) are not able to be cancelled, refunded or returned.
Galaxy Lighting & Fans is not an authorised Warranty Agent for any lighting and/or ceiling fan company. Our Products come with guarantees that cannot be excluded under the Australian Consumer Law.
Unless a product is labelled DIY (Do-It-Yourself), all electrical work must be performed by a licensed electrician.
Galaxy Lighting & Fans is committed to providing you with the best possible customer service experience. Galaxy Lighting & Fans is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Galaxy Lighting & Fans customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Galaxy Lighting & Fans takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Galaxy Lighting & Fans reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.